Terms of service

Terms & Conditions

Last Updated: July 2026

Welcome to Barilliant. These Terms & Conditions ("Terms") govern your use of the Barilliant website and the purchase of our products and services.

By accessing our website or placing an order with Barilliant, you agree to these Terms. If you do not agree, please discontinue use of our website and services.

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law where those rights cannot legally be excluded.

Orders

Placing an order with Barilliant constitutes an offer to purchase our products under these Terms.

Please review your order carefully before completing checkout, including your selected product, quantity, personalised wording, guest names, dates, colours, artwork, delivery address and event details.

Once your order has been placed, we may begin preparing artwork, reserving stock and scheduling production. Changes or cancellations may not be possible once work has commenced. Where changes can be accommodated, additional design, production or shipping charges may apply.

Barilliant reserves the right to accept, decline or cancel any order at our discretion.

Personalised Artwork

Every Barilliant product is individually created for your order.

Our complimentary design service includes preparing artwork using the information, wording, colours, logos, photographs or design brief you provide.

All original artwork, layouts, wrapper templates, concepts and design files created by Barilliant remain the intellectual property of Barilliant unless otherwise agreed in writing.

Editable artwork files, layered design files and font files are not supplied.

By providing logos, artwork, photographs or other content, you confirm that you own the material or have permission to authorise its use for your order.

Unless requested otherwise, Barilliant may photograph completed products for use on our website, portfolio, social media and marketing materials. Personal information will not intentionally be displayed without consent.

Artwork Approval

A digital artwork proof will be provided before production wherever applicable.

Please review your artwork carefully before providing approval.

You are responsible for checking:

  • Names
  • Dates
  • Spelling
  • Grammar
  • Colours
  • Layout
  • Logo placement
  • Event details
  • Personalised wording

Your approval confirms that the artwork is correct and ready for production.

Once artwork has been approved, production may begin immediately. Changes after approval may require a complete reprint and additional production charges.

If you notice an error after approval, please contact us immediately. While we will always do our best to assist, changes cannot be guaranteed once production has commenced.

Guest Names

Guest names are printed exactly as supplied.

Please provide guest names in a typed format such as Excel, Google Sheets, Word or email text.

We do not proofread guest lists or verify spelling, duplicate names, formatting or cultural accuracy.

Please carefully review your guest list before submitting it.

If changes are required after printing has commenced, additional charges may apply.

Product Images & Colour

Product photographs, mock-ups and artwork proofs are provided as visual representations only.

Colours viewed on digital screens may differ from printed products due to differences in monitor calibration, lighting and printing processes.

Minor variations in colour, trimming, foil finish, wrapper placement, print alignment and overall appearance are normal characteristics of personalised manufacturing and are not considered defects.

Production

All Barilliant products are made to order.

Production commences after payment has been received and final artwork has been approved.

Production timeframes displayed on our website are estimates only and may vary during busy periods including weddings, Christmas, Valentine's Day, Easter and promotional events.

Where possible, we schedule chocolate dispatch to minimise exposure to high temperatures.

Ingredients, Allergens & Storage

Barilliant uses premium Australian-made milk chocolate.

Ingredients and allergen information may vary depending on supplier batches.

Products may contain or be manufactured in facilities that also process milk, soy, peanuts, tree nuts, gluten and other allergens.

Customers with allergy concerns should contact us before placing an order.

Chocolate should be stored in a cool, dry place away from heat, direct sunlight and moisture.

Improper storage after delivery may affect the appearance and quality of the chocolate.

Pricing & Payment

All prices are displayed in Australian Dollars (AUD) and include GST unless otherwise stated.

Prices may change without notice.

The price charged will be the price displayed at checkout when your order is placed.

Payment is required before production begins unless otherwise agreed in writing.

Discount codes must be applied before checkout and cannot be applied retrospectively.

Only one promotional offer may be used per order unless otherwise specified.

Production & Delivery Timeframes

Production and delivery timeframes are estimates only and are not guaranteed.

While we always aim to dispatch orders as quickly as possible, delays may occur due to production demand, weather events, carrier delays, public holidays or circumstances beyond our reasonable control.

For weddings, events and corporate orders, we strongly recommend placing your order well in advance of your required date.

Shipping & Delivery

Shipping options are displayed during checkout.

Once your order has been dispatched, tracking details will be sent to the email address provided with your order.

Delivery timeframes are provided by shipping carriers and are estimates only.

Barilliant is not responsible for delays caused by Australia Post, courier companies, customs, weather events or other factors outside our control.

Risk in the goods passes to you once the order has been delivered to the nominated delivery address.

Delivery Details

Customers are responsible for providing complete and accurate delivery information.

Please include business names, venue names, unit numbers, hotel names, suite numbers and any other relevant delivery instructions.

If incorrect or incomplete delivery details are supplied, Barilliant cannot be held responsible for failed or delayed deliveries.

Address changes must be requested before dispatch and cannot always be accommodated once an order has been shipped.

Returned parcels or redirected deliveries may incur additional shipping charges.

Chocolate & Warm Weather

Chocolate is naturally sensitive to heat.

We carefully package every order and monitor weather conditions before dispatch where appropriate.

We recommend selecting a delivery address where someone will be available to receive the parcel promptly, such as a workplace or attended business address.

We are not responsible for heat damage that occurs after successful delivery, or where parcels are redirected, delayed, left unattended or collected late.

If your chocolates arrive with heat-related damage during transit, please contact us within 24 hours of delivery with your order number and clear photographs of the products and packaging. Claims will be assessed individually.

Returns, Replacements & Refunds

As our products are personalised, handcrafted and made specifically for each customer, we do not offer refunds or exchanges for change of mind.

Refunds or replacements are not available where:

  • Artwork was approved with errors
  • Incorrect information or guest names were supplied
  • An incorrect delivery address was provided
  • A delivery was missed or refused
  • The order is no longer required

If an error has occurred due to Barilliant, we will work with you to provide an appropriate resolution, which may include a replacement, reprint, reshipment, store credit or refund.

All claims are assessed individually.

Shipping charges, rush order fees and design fees are generally non-refundable.

Damaged, Incorrect or Missing Orders

Please inspect your order upon delivery.

If your order is damaged, incorrect or incomplete, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Clear photographs of the products
  • Photographs of the packaging
  • A description of the issue

Claims relating to heat damage must be reported within 24 hours of delivery.

Claims submitted without sufficient information may not be eligible for replacement.

Corporate & Event Orders

Corporate, promotional and event orders may require additional planning and production time.

Large quantity orders may require custom freight quotations.

Customers supplying logos or brand assets are responsible for ensuring all branding is accurate before approving artwork.

Intellectual Property

All website content, product photography, copy, artwork, wrapper templates, product designs, layouts, graphics and marketing materials remain the intellectual property of Barilliant unless otherwise stated.

No part of our website or products may be copied, reproduced, modified, distributed or commercially exploited without our prior written consent.

Customers must not submit material that infringes another person's copyright, trademark or other intellectual property rights.

Customers agree to indemnify Barilliant against any claims arising from customer-supplied content.

Promotions

Promotions, discounts and special offers may be changed, suspended or withdrawn at any time.

Discount codes must be applied during checkout and cannot be applied after an order has been placed.

Unless otherwise stated, only one promotion may be used per order.

Promotions may exclude personalised, bulk, corporate or already discounted products.

Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or any other applicable legislation.

Where permitted by law, Barilliant's liability is limited to the replacement, repair or refund of the affected product, or the amount paid for that product.

Force Majeure

Barilliant will not be liable for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, floods, bushfires, severe weather, pandemics, industrial action, transport disruptions, supplier shortages or government restrictions.

Changes to These Terms

Barilliant may update these Terms & Conditions from time to time.

The latest version will always be published on our website.

Continued use of our website or services following any updates constitutes acceptance of the revised Terms.

Contact Us

If you have any questions regarding these Terms & Conditions or your order, please contact us.

Barilliant

Email: info@barilliant.com.au

ABN: 38 972 794 098

Sydney, Australia

© 2026 Barilliant Pty Ltd. All rights reserved.