Shipping policy
Shipping Policy
Last Updated: July 2026
At Barilliant, every chocolate bar is carefully crafted to order. We take pride in producing premium personalised chocolate gifts and aim to dispatch every order as quickly as possible while ensuring it arrives in excellent condition.
Made to Order Production
All Barilliant chocolate bars are freshly made to order, with many products individually personalised for each customer.
Production begins once your artwork has been approved (where applicable) and payment has been received.
Estimated production time: 1–2 business days, plus shipping time.
During busy periods such as Christmas, Valentine's Day, Easter and major promotional events, production times may be slightly longer.
If your order is required for a wedding, corporate event or special occasion, we recommend ordering well in advance of your event date.
Shipping Within Australia
We ship Australia-wide using Australia Post.
Shipping options and pricing are displayed during checkout.
Estimated delivery times after dispatch
- Standard Shipping: 1–3 business days
- Express Shipping: 1–2 business days
These delivery estimates are provided by Australia Post and may vary depending on your location, weather conditions, public holidays or other carrier delays.
Delivery generally occurs Monday to Friday, excluding public holidays.
Dispatch Schedule
To help protect chocolate from excessive heat and avoid parcels remaining in transit over weekends, orders are generally dispatched between Monday and Wednesday.
During cooler months or peak periods, we may dispatch on additional days where appropriate.
Barilliant reserves the right to delay dispatch if weather conditions are considered unsuitable for chocolate delivery. Where possible, we will notify you if this affects your order.
Chocolate & Warm Weather
Chocolate is naturally sensitive to heat.
While every order is carefully packaged, weather conditions and handling during transit are outside our control.
During periods of extreme temperatures, we may:
- Delay dispatch until weather conditions improve
- Recommend Express Shipping
- Contact you to discuss the most suitable delivery option
If your chocolates arrive with heat-related damage, please contact us within 24 hours of delivery with:
- Your order number
- Clear photographs of the chocolates
- Photographs of the packaging
Each claim is reviewed individually in accordance with our Returns & Refund Policy.
Order Tracking
Once your order has been dispatched, you'll receive an email containing your Australia Post tracking number.
Tracking updates are provided directly by Australia Post throughout the delivery process.
Gift Orders
Sending a gift?
You can include a complimentary gift message during checkout.
If you'd like the recipient to know who the gift is from, please include your name within your message.
For gift orders, invoices and pricing information are not included inside the parcel.
Delivery Information
Please ensure your delivery information is complete and accurate before placing your order.
This includes:
- Full street address
- Business or venue name (where applicable)
- Unit, suite or apartment numbers
- Recipient's full name
- Any relevant delivery instructions
Barilliant cannot accept responsibility for delivery delays or failed deliveries resulting from incorrect or incomplete address information provided at checkout.
If a parcel is returned, redirected or requires re-delivery due to incorrect delivery information or recipient unavailability, additional shipping charges may apply.
Extended transit times caused by redirection or delayed collection may affect chocolate quality.
PO Boxes
Delivery to PO Boxes is available where supported by Australia Post and the selected shipping service.
Please ensure your chosen shipping option is suitable for your delivery address before completing checkout.
Event & Venue Deliveries
We regularly deliver to wedding venues, hotels, businesses and event locations throughout Australia.
If your order is being delivered directly to a venue, please ensure staff are aware that a parcel is arriving and are available to accept delivery.
Where possible, we're happy to coordinate delivery with your venue or event coordinator.
International Shipping
Barilliant primarily ships within Australia.
If international shipping is offered, customers are responsible for any applicable customs duties, import taxes, local fees and delays imposed by customs authorities.
International delivery timeframes are estimates only and cannot be guaranteed.
Need Your Order by a Specific Date?
If your order is required by a particular date, or you have any questions about production or shipping, we recommend contacting us before placing your order.
Our team will happily advise the best production and shipping option for your timeframe.
Barilliant
📞 (02) 9150 8658
Sydney, Australia
ABN: 38 972 794 098
© 2026 Barilliant Pty Ltd. All rights reserved.